HCL Technologies announced an extension of its strategic AI-driven Engineering services and Digital Process Operations (DPO) partnership with Xerox. In a regulatory filing, it said that HCL Tech will assist Xerox with its Reinvention, which is the fundamental and structural redesign of Xerox to position the company for long-term profitable and sustainable growth. HCL Tech will leverage automation, product and sustenance engineering and process operations services—including Order to Cash, Sales and Marketing Operations, Supply Chain and Procurement—along with its advanced full-stack GenAI platform, HCL Tech AI Force, to deliver a unified interface that transforms the way employees and clients engage with Xerox.
HCL Tech will support the newly formed Xerox Global Business Services organization (GBS) to drive key business metrics, such as working capital, device connectivity, sales efficiency and the effectiveness of remote problem-solving.
“As we continue our Reinvention, our aim is to drive enterprise-wide efficiency by centralizing processes, platforms, and capabilities. By extending our agreement with HCL Tech and leveraging its expertise, Xerox will become more agile while continuously improving employee and client experiences. This collaboration underscores our dedication to enabling client and partner success across the hybrid workplace,” said Louie Pastor, Executive Vice President, Chief Transformation and Administrative Officer at Xerox.
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“We are proud to partner with Xerox and look forward to deepening our collaboration to drive strategic value in new service development, growth and cost optimization. We are dedicated to supporting Xerox in navigating the workplace evolution, enabling a more AI-driven, engineering services-led and software-enabled organization,” said Raghu Kidambi, Corporate Vice President and Global Head of Digital Process Operations, HCL Tech.
The partnership between Xerox and HCL Tech started in 2009 with a focus on product engineering and IT and process support services.
From: financialexpress
Financial News
